CPU
Microsoft Windows 98/Win2k/XP or Apple OSX
with 256MB RAM. Screen resolution of 800x600 or better and
a sound card with speakers or headphones.
Media Player
Windows Media Player version 7.1+.
Web Browser
Microsoft Internet Explorer
v5.5+ and higher.
Netscape version 4.71+.
Internet Connectivity
Broadband connection capable of 300Kbps
download speed.
Audio
1. If your audio volume appears to low the most likely cause is
your PC volume settings.
2. Be sure to check each of the PC
volume controls to address the problem.
The volume slider on the player
The
volume control on your keyboard
The
speaker icon in the Windows taskbar (lower right).
3. If the audio is slightly out of sync
with the video, restarting the stream may alleviate the issue.
4. Verify your headset/system volume is up and plug in to the
headset jack and not a mic or line input (same size of jack)
Video
If your video stutters or re-buffers due to
over-utilization of your CPU, try closing any background
applications you may be running.
If the webcast is streaming but you cannot see
the video, be certain that you have the latest media player and
codecs available for your PC and operating system. You can
download the latest versions here.
If you are having issues watching the webcast
and are behind a firewall, please allow extra time for the
stream to start or contact your network administrator.
Other
If you are experiencing difficulties opening
the webcast, please be certain that any pop-up blocking
applications are not currently enabled.
If your webcast slides are not changing with
the presenter. Close your browser. Open Windows Media
Player. From the Tools menu select Options.
Click the Security tab, then ensure that the "run script
commands when present" box is checked. Return to launch page
and open webcast again.
Click
here to download Windows Media Player.
Click
here to download Internet Explorer.